The Crisis Show Library on Audio Now Rolling Out

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Today we’re proud to begin the rollout of The Crisis Show Library on audio. It will consist of nearly all 100 episodes of The Crisis Show that began production in June 2012 and running through Spring 2015.

We are rolling out 20 of our favorite shows this weekend on a wide variety of topics: natural disasters/emergency management, social media crises, health crises, CEO leadership and workplace violence to name a few.

For the past three years, we’ve put much effort into making the show about crisis management education from many angles. And we’ve attracted some of the best minds in the business around the globe as guests — all who have given much of their time to deliver information viewers/listeners can use immediately. I thank them!

The show has mostly been broadcast live (with some pre-recorded the same day) to deliver up-to-date analysis of high profile crises: Newtown, CT school shooting, Superstorm Sandy, Australia brushfires, a Brazil nightclub tragedy, a horsemeat scandal that swept Europe, virus outbreaks on cruise ships, deadly tornadoes and earthquakes, the Boston Marathon bombing and major transportation disasters around the world.

We’ve covered CEOS, world leaders, college presidents and celebrities involved in recalls, scandals, crimes, natural/manmade disasters and reputation crises.

This Crisis Show was born on Google Hangouts on Air/YouTube and you can still watch the videos there. But having high resolution audio files that can be easily played in your car, tablets/iPads and mobile phones makes it more accessible than ever. (Note: My guitar hero Jimmy Page was NOT available to produce the audios but they still sound pretty darn good:))

Most episodes will cost $2.99 with a few at $3.99 because of their extra time/file size and additional guests. These include our special “Back to School” episodes and some “anniversary” editions that include mini All-Star teams of crisis management packed into extended shows.

If you ultimately purchased the entire library at say $299, that’s still cheaper than what you would pay today for a one or two hour webinar or seminar. So, in my humble opinion, every episode we make available is a fabulous value and costs less than most fancy coffees. Caffeine aside, this information WILL help you sleep at night because you will quickly gain confidence in your ability — and your staff’s ability — to manage a serious crisis that can ruin your organizations reputation.

We’re using a platform called Gumroad and hope you find it easy to use for purchasing and downloading your files from The Crisis Show Library. But if you have any issues with it, just email me: rich@richkleincrisis.com or TheCrisisShow@gmail.com. You can also DM me on Twitter via @RichKleinCrisis and @TheCrisisShow.

Thanks to everyone around the world who has watched and supported the show the past three years.

And thanks in advance to those ready to buy our audio episodes.

You will certainly learn much about what to do and say before, during and after a crisis to protect hard-earned reputation in front of your critical audiences.

PS…We don’t want to break the Internet by rolling out all episodes at once so please be patient as we spread these out over the coming week.

 

5 Reasons Leaders Fail at Crisis Management

Here’s my recent post that first appeared on LinkedIn: 5 Reasons Leaders Fail at Crisis Management. 

Please feel free to add your comments below.

 

The Crisis Show Turns 2 – Crisis Management Tips Here

As The Crisis Show marks its 2nd anniversary on air, here’s some highlights from the show from June 2013 to June 2014:

 

Quick Overview of The Crisis Management Advisor on Google Helpouts

This video will briefly explain how The Crisis Management Advisor works.

Here’s the link to The Crisis Management Advisor profile on Google Helpouts.

Get Your Crisis Management Tips in 15 Minutes

A few weeks ago we launched The Crisis Management Advisor on Google Helpouts. That means you can schedule, pay and immediately receive crisis management counsel in a confidential video call.

More recently, we added an introductory version of The Crisis Management Advisor for those who just want some basic crisis management / reputation tips. We call it Crisis Management 101: Quick Tips in 15 minutes. Right now, that costs just $10 – which is cheaper than two grande lattes anywhere in the world.

And, even if you don’t work with us, we highly recommend checking out the many great service providers with many talents who are now on Helpouts.

You can watch this video for more information about the format.

To learn more about Rich Klein Crisis Management, please visit http://www.richkleincrisis.com or visit us on Facebook and Twitter.

Risk & Insurance Magazine Article on Target Data Breach

I’m quoted extensively in this in-depth article from Risk & Insurance magazine about how Target responded to its recent data breach. A good read for the retail industry and beyond.

Introducing The Crisis Management Advisor on Google Helpouts

I’m thrilled to be selected by Google this month as the first Crisis Management advisor on the new platform known as Helpouts. Helpouts allows me to counsel clients around the world with high resolution video that also allows us to share screens and collaborate. It’s been made so easy to make an online appointment and to pay for your time with me, either by the minute or by the session.

I look forward to meeting and advising individuals, companies and organizations facing crisis situations in 2014 and beyond using this great tool.

On the Helpout, I’ll quickly gauge the seriousness of your crisis, make recommendations and then get to work on the process of protecting your reputation.

That can take the form of creating sharp content that influences public opinion, helping to identify the right spokespeople, conducting media training for mock interviews and news conferences, teaching you how to deal with the media and how to use social media at all stages of a crisis (Facebook, Twitter, Google+, YouTube and more).

Remember – a few hundred dollars spent on a Helpout could save millions of dollars of lost revenue due to a crisis situation that catches you and your organization off guard and that could destroy goodwill and hard-earned reputation.

Simon Says: We Don’t Care About People & Abercrombie No Better At Roosevelt Field

Compassion. Humanity. How hard is that? Well, for Simon Malls, owners of Roosevelt Field mall in Garden City, Long Island, as well as Abercrombie & Fitch, guess they just can’t find the time to offer a statement of concern for the nine workers overcome by carbon monoxide poisoning this morning. Check out the tweets Simon/Roosevelt sent out a good three hours after the incident:

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And this tweet from Abercrombie at 12:30 pm EDT today (June 20):

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In today’s instant news cycle, it’s mandatory to post SOMETHING on social media — particularly your Twitter profile and Facebook page — in a crisis where people are hurt on or near your properties.

Instead of turning people off with “we’re open, come shop” the message should have been at least: “Our hearts and prayers go out to the workers injured today at our Roosevelt Field location. We’re working closely with authorities to investigate the cause.” (Simon Mall example).

Abercrombie could have said something similar.

Shame on Simon Malls and Abercrombie. Companies and organizations must put people first especially when lives are in danger.

Sometimes the problem lies at the top of the organization and other times it’s because companies employ junior social media people who have no clue about crisis situations or reputation management.

Either way, it’s an issue all companies must think about if they care at all about their long term reputation.

Rutgers, Barchi & What Organizations Can Learn About The Crisis Domino Effect

“Division I athletics are probably the best marketing tool we have in terms of getting the Rutgers’ name out there,” he said. “If they don’t know the name and they haven’t seen the brand, they’re not going to even look at you.” — Robert L. Barchi, Rutgers president, September 4, 2012 in Star-Ledger interview.

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Rutgers President Robert L. Barchi

A story in The New York Times today about Rutgers is a great example of how a crisis in one part of your organization can result in the media covering (or uncovering) bigger problems inside your administration. And that unplanned media attention can severely harm the entire reputation of an institution. I’ve always advised my clients to beware the smoldering fire, that slow-brewing crisis that suddenly envelops your administration (or your business) and brings greater harm to your institutional reputation.

I’ll now call this the Crisis Domino Effect or CDE.  The CDE is akin to that stuffy nose that leads to a cold that leads to a flu that won’t go away for weeks or months. And just like you try to throw everything at the cold (vitamins, OJ, medicines), you may try multiple tactics to rid your campus or business of the unwelcome media barrage – plus the social media inferno that either follows traditional media or motivates reporters to write stories.

You may “decline comment” or even curse at a reporter or editor for writing that story. You may try to put out a wishy washy statement that gets you in even MORE hot water with your critical audiences. Or, you may sincerely try to get the messaging just right, but you fail to convey or attach any human emotion to the spiraling crisis.

Let’s face it. If I’m a parent who a month ago was thinking about sending my child to Rutgers, it’s likely I’m going to revisit that decision in light of the gross mishandling of the belated firing of Mike Rice, the former men’s basketball coach. (As one of my guests on The Crisis Show pointed out this week, if that was his kid getting abused by a coach, he’d be driving to the school to confront that coach personally.)

It’s safe to assume that same parent considering sending their child to Rutgers has heard about the coaching fiasco. Combine that with today’s article –which focuses on numerous other criticisms of President Robert L. Barchi — and good chance I’m crossing Rutgers off the list. That’s why Barchi and Rutgers now have a full blown crisis and are scrambling to stop the bleeding. And as long as Tim Pernetti, the embattled athletic director remains, the loss of reputation won’t stop soon.

The Rutgers lesson is one I’ve seen so many times. A company, campus or other organization thinks it has an isolated HR problem, when in fact it’s much bigger than that. And, as Rutgers is experiencing, by “investigating” instead of “terminating” Rice last year, it now has a much more costly crisis in terms of litigation as well as lost revenue from those parents of prospective students who have now crossed Rutgers off their lists.

It’s also important to note that while this (thankfully) is not as serious as the Sandusky-Paterno-Penn State scandal, the story is similar in that horrible behavior emanating from the athletics department was ignored by college officials for years. Penn State has paid $208,000 per month to a big public relations firm since April 2012 for an engagement that was scheduled to end this month.

When you add up the costs of litigation, lost revenue and the cost to rebuild reputation, it’s clear that eliminating HR problems with decisive, early actions save reputations later –and monies can be spent more intelligently where all students benefit most. What do you think? Please comment below.