The Crisis Show Library on Audio Now Rolling Out

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Today we’re proud to begin the rollout of The Crisis Show Library on audio. It will consist of nearly all 100 episodes of The Crisis Show that began production in June 2012 and running through Spring 2015.

We are rolling out 20 of our favorite shows this weekend on a wide variety of topics: natural disasters/emergency management, social media crises, health crises, CEO leadership and workplace violence to name a few.

For the past three years, we’ve put much effort into making the show about crisis management education from many angles. And we’ve attracted some of the best minds in the business around the globe as guests — all who have given much of their time to deliver information viewers/listeners can use immediately. I thank them!

The show has mostly been broadcast live (with some pre-recorded the same day) to deliver up-to-date analysis of high profile crises: Newtown, CT school shooting, Superstorm Sandy, Australia brushfires, a Brazil nightclub tragedy, a horsemeat scandal that swept Europe, virus outbreaks on cruise ships, deadly tornadoes and earthquakes, the Boston Marathon bombing and major transportation disasters around the world.

We’ve covered CEOS, world leaders, college presidents and celebrities involved in recalls, scandals, crimes, natural/manmade disasters and reputation crises.

This Crisis Show was born on Google Hangouts on Air/YouTube and you can still watch the videos there. But having high resolution audio files that can be easily played in your car, tablets/iPads and mobile phones makes it more accessible than ever. (Note: My guitar hero Jimmy Page was NOT available to produce the audios but they still sound pretty darn good:))

Most episodes will cost $2.99 with a few at $3.99 because of their extra time/file size and additional guests. These include our special “Back to School” episodes and some “anniversary” editions that include mini All-Star teams of crisis management packed into extended shows.

If you ultimately purchased the entire library at say $299, that’s still cheaper than what you would pay today for a one or two hour webinar or seminar. So, in my humble opinion, every episode we make available is a fabulous value and costs less than most fancy coffees. Caffeine aside, this information WILL help you sleep at night because you will quickly gain confidence in your ability — and your staff’s ability — to manage a serious crisis that can ruin your organizations reputation.

We’re using a platform called Gumroad and hope you find it easy to use for purchasing and downloading your files from The Crisis Show Library. But if you have any issues with it, just email me: rich@richkleincrisis.com or TheCrisisShow@gmail.com. You can also DM me on Twitter via @RichKleinCrisis and @TheCrisisShow.

Thanks to everyone around the world who has watched and supported the show the past three years.

And thanks in advance to those ready to buy our audio episodes.

You will certainly learn much about what to do and say before, during and after a crisis to protect hard-earned reputation in front of your critical audiences.

PS…We don’t want to break the Internet by rolling out all episodes at once so please be patient as we spread these out over the coming week.

 

Sound Bite That Bit The President

Last week, President Obama was answering questions at a news conference. And one short sentence got him in big trouble in the court of public opinion. 

I wrote about this in a post on LinkedIn just now.

https://www.linkedin.com/pulse/article/20140903040308-6790863-the-big-bad-soundbite-that-bit-the-president

 

5 Reasons Leaders Fail at Crisis Management

Here’s my recent post that first appeared on LinkedIn: 5 Reasons Leaders Fail at Crisis Management. 

Please feel free to add your comments below.

 

Quick Overview of The Crisis Management Advisor on Google Helpouts

This video will briefly explain how The Crisis Management Advisor works.

Here’s the link to The Crisis Management Advisor profile on Google Helpouts.

Get Your Crisis Management Tips in 15 Minutes

A few weeks ago we launched The Crisis Management Advisor on Google Helpouts. That means you can schedule, pay and immediately receive crisis management counsel in a confidential video call.

More recently, we added an introductory version of The Crisis Management Advisor for those who just want some basic crisis management / reputation tips. We call it Crisis Management 101: Quick Tips in 15 minutes. Right now, that costs just $10 – which is cheaper than two grande lattes anywhere in the world.

And, even if you don’t work with us, we highly recommend checking out the many great service providers with many talents who are now on Helpouts.

You can watch this video for more information about the format.

To learn more about Rich Klein Crisis Management, please visit http://www.richkleincrisis.com or visit us on Facebook and Twitter.

Risk & Insurance Magazine Article on Target Data Breach

I’m quoted extensively in this in-depth article from Risk & Insurance magazine about how Target responded to its recent data breach. A good read for the retail industry and beyond.

Introducing The Crisis Management Advisor on Google Helpouts

I’m thrilled to be selected by Google this month as the first Crisis Management advisor on the new platform known as Helpouts. Helpouts allows me to counsel clients around the world with high resolution video that also allows us to share screens and collaborate. It’s been made so easy to make an online appointment and to pay for your time with me, either by the minute or by the session.

I look forward to meeting and advising individuals, companies and organizations facing crisis situations in 2014 and beyond using this great tool.

On the Helpout, I’ll quickly gauge the seriousness of your crisis, make recommendations and then get to work on the process of protecting your reputation.

That can take the form of creating sharp content that influences public opinion, helping to identify the right spokespeople, conducting media training for mock interviews and news conferences, teaching you how to deal with the media and how to use social media at all stages of a crisis (Facebook, Twitter, Google+, YouTube and more).

Remember – a few hundred dollars spent on a Helpout could save millions of dollars of lost revenue due to a crisis situation that catches you and your organization off guard and that could destroy goodwill and hard-earned reputation.