The Crisis Show Library on Audio Now Rolling Out




Today we’re proud to begin the rollout of The Crisis Show Library on audio. It will consist of nearly all 100 episodes of The Crisis Show that began production in June 2012 and running through Spring 2015.

We are rolling out 20 of our favorite shows this weekend on a wide variety of topics: natural disasters/emergency management, social media crises, health crises, CEO leadership and workplace violence to name a few.

For the past three years, we’ve put much effort into making the show about crisis management education from many angles. And we’ve attracted some of the best minds in the business around the globe as guests — all who have given much of their time to deliver information viewers/listeners can use immediately. I thank them!

The show has mostly been broadcast live (with some pre-recorded the same day) to deliver up-to-date analysis of high profile crises: Newtown, CT school shooting, Superstorm Sandy, Australia brushfires, a Brazil nightclub tragedy, a horsemeat scandal that swept Europe, virus outbreaks on cruise ships, deadly tornadoes and earthquakes, the Boston Marathon bombing and major transportation disasters around the world.

We’ve covered CEOS, world leaders, college presidents and celebrities involved in recalls, scandals, crimes, natural/manmade disasters and reputation crises.

This Crisis Show was born on Google Hangouts on Air/YouTube and you can still watch the videos there. But having high resolution audio files that can be easily played in your car, tablets/iPads and mobile phones makes it more accessible than ever. (Note: My guitar hero Jimmy Page was NOT available to produce the audios but they still sound pretty darn good:))

Most episodes will cost $2.99 with a few at $3.99 because of their extra time/file size and additional guests. These include our special “Back to School” episodes and some “anniversary” editions that include mini All-Star teams of crisis management packed into extended shows.

If you ultimately purchased the entire library at say $299, that’s still cheaper than what you would pay today for a one or two hour webinar or seminar. So, in my humble opinion, every episode we make available is a fabulous value and costs less than most fancy coffees. Caffeine aside, this information WILL help you sleep at night because you will quickly gain confidence in your ability — and your staff’s ability — to manage a serious crisis that can ruin your organizations reputation.

We’re using a platform called Gumroad and hope you find it easy to use for purchasing and downloading your files from The Crisis Show Library. But if you have any issues with it, just email me: or You can also DM me on Twitter via @RichKleinCrisis and @TheCrisisShow.

Thanks to everyone around the world who has watched and supported the show the past three years.

And thanks in advance to those ready to buy our audio episodes.

You will certainly learn much about what to do and say before, during and after a crisis to protect hard-earned reputation in front of your critical audiences.

PS…We don’t want to break the Internet by rolling out all episodes at once so please be patient as we spread these out over the coming week.


U.S. President Quotes & Crisis Management Lessons

In honor of Presidents’ Day, thought I’d share some great quotes that relate to crisis george-washington-portraitmanagement and how they might be applied to business crises today.

It is better to offer no excuse than a bad one. — George Washington

Crisis Management Lesson:  Crisis situations are magnified when leaders fail to accept responsibility for their company’s actions. They are also magnified when poor excuses are made for obvious failures –and then the media gets to the truth and calls you out. 

I am a firm believer in the people. If given the truth, they can be depended upon to meet any national crisis. The great point is to bring them the real facts. –Abraham Lincoln

Crisis Management Lesson: The public is much more likely to forgive mistakes made by an organization IF you are honest about the facts from the very beginning of the crisis – regardless of what some lawyers might tell you.

When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity.
John F. Kennedy

Crisis Management Lesson: Don’t get obsessed and stressed about the crisis. Instead, focus energies on the solution. McNeil Consumer Products, a subsidiary of Johnson & Johnson, had a major crisis of confidence on its hands with Tylenol in 1982 – but by creating the first tamper-proof bottles, converted a horrible situation into a golden opportunity that changed an industry and that restored the public’s trust in its products.

You can always amend a big plan, but you can never expand a little one. I don’t believe in little plans. I believe in plans big enough to meet a situation which we can’t possibly foresee now. — Harry S. Truman

Crisis Management Lesson: Don’t just think of a few minor case scenarios when doing your crisis management planning. (You’re not doing crisis management planning?? Let’s talk.) Think of the BIG Crises that could impact your business. For example, plan for a SuperStorm Sandy that floods your offices and destroys customer data – rather than just a brief power outage. Plan for a workplace shooting rather than a testy verbal exchange between employees.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing. — Theodore Roosevelt

Crisis Management Lesson: Companies that do nothing in a crisis are at most risk for loss of reputation and more. Unfortunately, we see all too much of this today. Those organizations that try to do the right thing but get it wrong are often forgiven by the public if they keep working on a solution. Always try to do the right thing FIRST and that will save reputation, often prevent costly litigation and quickly restore any lost public trust. Companies that do the right thing early in a crisis will often see increased revenues and market share once the crisis begins to subside. 

My failures have been errors in judgment, not of intent. –Ulysses S. Grant

Crisis Management Lesson: If true, borrow this great quote from Grant when you are publicly responding in a crisis!

For more information about Rich Klein Crisis Management:

And be sure to watch The Crisis Show at 7 pm on most Wednesdays.

The Two Minute Warning – Crisis Management Tips in 2 Minutes

Every few months, I’ll be posting highlights from various episodes of The Crisis Show. The show airs on Wednesdays at 7 p.m. EDT via Google Hangouts on Air and YouTube and typically runs one hour. To date, our show has been seen in 68 countries. Our growing archive is believed to be the largest online library of video content devoted exclusively to crisis management, crisis communications, litigation PR and social media crises.

For those who just want some crisis tips, here’s your two-minutes of warnings:

Romney, NAACP Boos & Leadership Communications

How should leaders communicate effectively when facing negative reaction?

Earlier today, Mitt Romney told the NAACP that he was going to eliminate Obamacare, for which he was booed by some in the audience. The Republican candidate for President of the United States paused, then cited a survey from the U.S. Chamber of Commerce that said 3/4 of businesses were not going to hire people under the new health care law. It was not a bad response/pivot to the boos — but Romney failed to acknowledge his detractors and made it impersonal when it was a golden opportunity to  make it more personal.  And that’s been a big problem for most of his campaign.

His opponent, President Obama, probably would have said something like, “Now, folks, I hear you and can understand your concern. So let me explain further.” I’ve seen him do that often and it works well.

A critical part of leadership is truly listening to concerns and showing empathy. It’s why some leaders shine in a crisis and others falter.

What do you think of Romney’s response and what does it say about him as a communicator?

Here’s a link to the video.  The remarks about healthcare come at the 11:25 mark of the video.