Carnival, Poland Spring, Burger King Highlight The Crisis Show #28

Here’s a video replay of The Crisis Show, which aired February 20, 2013. Host Rich Klein was joined by guest Shel Holtz. We analyzed Carnival Cruise Line’s crisis, Poland Spring’s missed public relations/social media opportunity, the hacking of Burger King’s Twitter account and the creative use of Google+ by TD Bank. For show notes and related links, please visit http://www.TheCrisisShow.com.

LawFirmsPR Now Known As Rich Klein Crisis Management

Effective February 9, 2013, LawFirmsPR changed its name to Rich Klein Crisis Management to more accurately reflect the majority of the work we now perform for a wide variety of clients. It also syncs nicely with The Crisis Show, a project that we launched in June 2012 to educate leaders about all aspects of crisis management.

Rich Klein has specialized in law firm public relations and law firm crisis communications since the early 1990’s. In recent years, more and more non-law firms sought his counsel for crisis management and online reputation issues, which prompted this name change.

Thank you to everyone who has supported our work thus far and especially to those friends and colleagues who visit this blog.

Although we changed our name, we remain committed to providing valuable content here and on many other social media channels.

For more information:
http://www.RichKleinCrisis.com
rich@RichKleinCrisis.com
Follow us on Twitter
Join our Facebook Page
Tel: (347) 926-3530

The Crisis Show

https://www.facebook.com/TheCrisisShow

The Crisis Show Recognized For Innovation

We were pleasantly surprised and honored today to receive recognition by a video monitoring/syndication service which praised the “innovation” of The Crisis Show.

5 Crisis Management Lessons from The Crisis Show in 2012

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Since starting The Crisis Show in June 2012, I’ve spent each week combing through some of the most high profile crisis situations facing companies, governments and individuals in the public eye.

Here’s some crisis management takeaways that we hope are wake-up calls in 2013:

1 – Nearly all the reputation damage from crisis situations we analyzed could have been minimized if leaders were more decisive in the earliest stages of their crises.

2 — Many executives and government officials failed to express appropriate emotions in their media statements and when facing journalists in person. And most have the resources to get top level media training!

3 — Despite having significant social media presence, global companies often failed to communicate on Twitter, Facebook, etc. to update critical audiences about their crisis or, worse, they promoted products on these sites even when people had been harmed or when their product was recalled.

4 — Some big companies turned all spokesperson duties over to litigation attorneys, who might win in court years later, but who can be tone deaf when it comes to protecting a company’s reputation in the short term.

5 — Organizations did not accept responsibility for their actions or inactions early in a crisis and failed to offer heartfelt apologies. Sometimes, attorneys warn clients not to apologize because it could cost them significantly in lawsuits. Other times, it’s just the head-in-the-sand corporate culture. But people notice — and take their business to competitors.

The start of a new year is an ideal time to assess vulnerabilities and brewing crisis situations that can harm reputation before they spin out of your control.

Wishing everyone peace, happiness and prosperity in 2013.

–Rich Klein

Crisis Show Highlights: India Blackout, Chick-fil-A, Twitter/NBC, Hyundai and Tips

Here’s a replay of Episode #7 of The Crisis Show, which aired on August 1, 2012.

We covered many crises/controversies, including the blackout in India, Chick-fil-A, NBC/Twitter and London2012, Hyundai, Mitt Romney and more.

The Crisis Show, with co-hosts Rich Klein, Melissa Agnes and Jonathan Bernstein, airs every Wednesday at 7 p.m. EDT via Google Hangouts on Air and YouTube.

For more information about the show, please visit The Crisis Show website.

We welcome your comments, suggestions for future shows and questions about various crisis situations. Please email

questions@TheCrisisShow.com  or TheCrisisShow@gmail.com.

The One-Minute Video For Law Firm Clients

Here’s a one-minute video we shot and edited for our client, Brill Legal Group, which consists of criminal defense attorneys in Manhattan and on Long Island.

Firms should produce more than one video to increase visibility, which is why we are planning a series of videos for this client and will be distributing them across many social media channels.